c2c is a train operating company that provides train services on the
London,
Tilbury and
Southend Railway line from
Fenchurch Street station in the
City of London to
East London along the entire length of the
northern Thames Gateway area including
Basildon,
Chafford Hundred (for Lakeside Shopping Centre),
Tilbury and
Southend-on-Sea. This route is known as the
Thameside franchise. The main route from
Fenchurch Street to
Shoeburyness via
Basildon is 40 miles (64 km) long, and the fastest timetabled journey time from Fenchurch Street to Shoeburyness is 58 minutes. The line currently has a maximum speed limit of 75mph, although the Class 357 Electrostar trains which run on it are capable of a maximum speed of 100mph. Before July 2002 it traded under the name
LTS Rail.
Management and brandingc2c is a National Express Group company. The franchise, one of the first three in the UK, began in May 1996 for a term of 15 years at an average annual subsidy of £18.4 million, and expires in 2011. It was initially awarded to Prism Rail in December 1995 and was marketed as LTS Rail. It was due to begin operation in February 1996 but "the LTS Rail franchise was not completed because of allegations of ticketing and settlement irregularities. It was re-tendered in March 1996 and awarded in May 1996 to Prism Rail". Prism Rail was purchased by National Express in September 2000 and the franchise was rebranded as c2c in 2002. The name could be conceived to represent city to coast or "capital to coast", reflecting the nature of the route, or "commitment to customers".
The c2c website states:
“
The name c2c doesn’t mean anything specific. In a sense it can mean anything you want it to. It’s uniqueness reflects the young, vibrant character of the people we serve. c2c could stand for coast to capital, or capital to coast. From our point of view, one of the most important things it stands for is commitment to customers." ”
c2c had used the tagline '
way2go' but as part of National Express wider marketing, now uses the '
Making travel simpler' slogan matching the other Companies that form part of National Express Group. All stations on the route are managed by c2c except
Fenchurch Street which is managed by Network Rail and
West Ham which is managed by London Underground. The current managing director is
Julian Drury.
Oyster cardSince 2 January 2008 c2c have allowed Oyster cards (including pay as you go) to be purchased at and used between all stations which they serve in Greater London, unlike most other rail operators in the London area. In addition to services between
Fenchurch Street,
Limehouse,
West Ham,
Barking,
Dagenham Dock,
Rainham and
Upminster, Oyster card pay as you go can also be used on the limited number of late-night services which call at
Liverpool Street and
Stratford on the
Great Eastern Main Line.
ServicesThe typical off peak service consists of eight trains per hour (tph) arriving and departing Fenchurch Street:
* 4tph to Shoeburyness via Basildon
of which 2tph do not stop at Limehouse, West Horndon or Pitsea
* 2tph to Grays via Rainham
* 2tph to Southend Central via Ockendon
On Sundays the non-stopping service does not run and the
Grays via
Rainham service is reduced to a 1tph shuttle from
Barking.
The London Underground
District Line also serves
Upminster station,
Barking station,
West Ham station and
Tower Hill (for Fenchurch Street). Tickets are fully interchangeable between the two operators. The District Line runs alongside the c2c tracks from Bow to Upminster with c2c services providing the fast, and the District Line the stopping, service. Cross-platform interchange is provided at Barking between the two services.
The number of peak services calling at West Ham are restricted by signalling system constraints. A new peak timetable introduced on 11 December 2006, with the stated intention of improving services for Thurrock and London Riverside sections of the Thames Gateway, was withdrawn on 8 January 2007 after a successful campaign by passengers.
In January 2005, it was announced that an on-train television service would be trialled on the fleet. In June 2006 the
'360 On-Board Television' service ran in to financial difficulties when c2c's partners in the project,
TNCI (UK), ceased trading, and the service was withdrawn. c2c has indicated it will recommence the roll-out should a suitable partner be found for the scheme. Although only one unit had the television service installed and subsequently decommissioned,
Wi-Fi has now been installed and tested and will soon be available for public use.
In June 2006 it was announced that portable x-ray machines and metal detectors would be randomly placed at c2c stations and carried by officers on trains during summer 2006 to catch people carrying weapons in a joint operation with Essex Police and British Transport Police, following trials at London Underground stations.
In October 2007, c2c announced that the first carriage of each unit would be made into a "Quiet Zone", where loud talking and use of mobile phones and personal audio players is prohibited. The "Quiet Zone" was introduced in early 2008 and is indicated by magenta vinyl stickers on the doors of the carriage.
Class 357 Electrostar
Liverpool Street station is used as an alternative London terminus when necessary due to engineering work, and regular late evening c2c services have previously operated from there. As of December 2007, a limited number of weekday services in the early morning and late evening operate between
Barking and
Liverpool Street, calling at
Stratford.
PerformanceIn 2005, c2c was named the most punctual rail service in Britain, with 95.3% punctuality. The latest performance figures from the ORR (Office for Rail Regulation) as of the first quarter of the financial year of 2008/9 were slightly up on the same period last year, c2c achieved PPM of 94.8% and MAA 94.5%. In 2005 c2c was awarded the "Golden Spanner Award" at the Annual National Rail Awards. This was presented to its
East Ham Depot team for its work in maintaining the fleet of
Electrostar trains. In 2006 c2c held on to this award, making it the winner for 2 years running.
Green credentialsIn March 2007, after extensive trials, c2c began fitting regenerative braking systems to all of its Class 357 fleet, becoming the first UK train operator to do so. On 3 June 2007, the eve of World Environment Day, Class 357 Electrostar unit 357010 was given an all-over green vinyl sticker livery with the tagline "All c2c trains are greener now - find out more at -
c2c-online.co.uk - c2c - the greener way to go" to highlight the completion of the scheme, which has given energy savings of up to 20%.
On 2 October 2007, c2c announced that they had switched to using renewably generated electricity sources in all of their stations, maintenance facilities and offices in a contract with E.ON UK, which was the largest of its kind in the transport sector.
2 April 2007 Incidentc2c has received criticism from Transport for London due to an incident on 2 April 2007. A power failure, caused by a piece of plastic wrapped around the overhead power cables, caused trains in the
West Ham area to become stranded. Some passengers forced open the doors on a c2c train and walked along the track. As a safety precaution, London Underground cut the power to the adjacent
District Line, causing serious delays to their service.
c2c's fleet is the first complete fleet of rolling stock in the UK to feature regenerative braking.
Contact DetailsHomepageCustomer RelationsPostal Address: c2c, FREEPOST ADM3968, SOUTHEND, SS1 1ZS
Email:
c2c.customerrelations@nationalexpress.comTel: 08456 014 873
Fax: 01603 214 517
Textphone: 0845 606 7245 (0830 - 1700 Monday to Friday)Lost PropertyTel: 01702 35 76 99
Email:
lostproperty@c2crail.co.ukRegistered Officec2c Rail Limited
7 Triton Square, London NW1 3HG
Registered in England No. 2938993
Registered for VAT GB 657 7847 73
Source:
Wikipedia
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